How I “Get” People to Talk to me so I Can Understand Them
A complaint I’ve heard a few times lately in the hearing loss support groups I hang out in is that “full-hearing” people resist making the effort to talk to us in such a way that we can understand them. Or they do sometimes, but then forget. I feel a lot of frustration around this for some people, sometimes translated into judgements about the other “not caring” or “not paying attention” or “being offended”.
This reminds me a little, in a “through the looking-glass” way, of how we “less-hearing” people are sometimes accused of “not paying attention”, “not making an effort”, or “being distracted”.
I try to always look at situations like this from the various points of view of the players involved. My work with people and technology, as well as teaching, have led me to adopt a kind of “user-experience-centric” attitude. Now, UX is definitely not my primary field of expertise (so…
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